12-14 The Corn Exchange Royston HERTS SG8 9JR Tues-Sat 10am - 4pm

Delivery and Returns

Delivery
 Delivery times given are approximate, and all items are sent via the carrier we feel is most appropriate for the goods being dispatched.
​We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Items advertised are carried in stock for immediate dispatch, we aim to send items within 4 working days of receiving your order, unless your order contains an item of furniture. We will contact you to make arrangements for delivery or collection, and confirm the costs. Please feel free to contact us prior to ordering to discuss any queries you may have.

Delivery prices are based on the size and weight of the parcel being dispatched and also on the delivery location. We reserve the right to refuse to deliver any products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery..

Delivery to the Highlands and parts of Ireland does cost more and is £9.95 - we will email you and invoice you manually for the extra postage. Your parcel will be sent with our chosen carrier.

Selected European Countries - We are able to ship to France, Germany, Spain, Italy and Denmark - the weight restriction is 28kgs - and size restrictions apply - the parcel must not exceed the following dimensions 65 +50 +50+50+50 -if your order goes over the weight/size limit - a second parcel will be required and charged at the allocated rate. We reserve the right to cancel any order, that falls outside of these dimensions, and you will be contacted via email. Certain items are just far too big to be sent out of the UK, and we apologise now for this. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Orders placed after 3 pm will be dealt with the following working day.
Orders placed on a weekend, will be dealt with on Monday.

Returns

If for any reason you are not happy with your purchase, return it to us in unused condition within 14 days for an exchange or refund of the full purchase price, excluding the original postage cost. You are required to pay the return postage unless your item was received and was faulty.

Goods that are received damaged will be refunded or replaced. All we ask is that you keep the original packaging and email a photograph to us so that we can claim from our postal carrier.

Please email us at hello@allthingsbirchandbeautiful.co.uk and we can discuss your returns prior to you sending it back.

Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit.

Refunds will be processed within 72 hours of receiving the returned goods.


If your item arrives damaged please make sure you contact us within 24 hours of receipt.

We will also require you to supply us with photographs of the damage within 48 hours in order for us to claim from our couriers.
We cannot be held responsible for damages reported after this period.